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We have been advised that most voice and data broadband services were restored to customers.

What should you do if you still have no service? 

Consumers without services should first try rebooting their modem: 

The call comes as part of the ACCC’s Digital Platform Services Inquiry 2020-2025 Final Report and key findings released today, which highlights the need for greater consumer protections for digital platform users “often left with no avenues for redress or resolving disputes”.

If you are a victim survivor of domestic and family violence, you can expect support from your provider that recognises your situation and puts your safety first.

The most common complaints we see from victim survivors involve:

Our submission to ACMA consultation on proposed changes to International Mobile Roaming regulations is available to download here.

Legal

The Telecommunications Industry Ombudsman supports and encourages the dissemination and exchange of information. 

However, copyright protects material on this web site. We have no objection to materials being reproduced, but assert our right to be recognised as the author of original materials and the right to have our materials reproduced unaltered. Use of materials published by the Telecommunications Industry Ombudsman should be in accordance with the Copyright Act 1968.

The Australian Competition and Consumer Commission (ACCC) has announced the commencement of proceedings in the Federal Court against Superfone for alleged false and misleading telemarketing representations, following referral from the Telecommunications Industry Ombudsman. Superfone sells mobile, landline and NBN internet services.

The TIO is committed to delivering fair, independent, and accessible external dispute resolution services. The TIO delivers on this commitment with a shared purpose to resolve complaints fairly and drive improvement in a dynamic communications environment.