The Telecommunications Industry Ombudsman is a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved problem with their phone or internet service.
The TIO is recognised by the Office of the Australian Information Commissioner as an external dispute resolution scheme that handles privacy-related complaints under the Privacy Act 1998.
The Board of the Telecommunications Industry Ombudsman and the Ombudsman are pleased the report on Part A of the Government’s Consumer Safeguards Review (Complaints handling and consumer redress) recognises the importance and strength of the work of the Telecommunications Industry Ombudsman in resolving complaints that residential consumers and small businesses have been unable to resolve with their provider.
Tracking how we perform against our goals ensures the TIO can adapt and grow in a changing communications environment, maintaining what’s working well and updating what’s not. As technology changes, and needs and expectations change with it, we remain focused on the future and providing a valuable service for all consumers, community and industry.
We’re committed to keeping you informed when we meet and surpass our benchmarks and highlighting the areas for improvement as we work towards our goals.
The Telecommunications Industry Ombudsman welcomes the Victorian government’s “It’s Ok to Walk Away” campaign launched today, and the government’s commitment to empowering Koori consumers to identify high pressure sales tactics.
Published in early February, the TIO’s submission to Treasury and the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts (DITRDCA) supports the introduction of a mandatory scams Framework and sector specific codes for responding to scams.
The Australian Competition and Consumer Commission (ACCC) has announced Dodo, iPrimus and Commander have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.
The ACCC is responsible for enforcing this undertaking.
Dodo, iPrimus and Commander have until 27 April 2018 to notify affected customers by email or letter.
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