If you have been scammed and require immediate help contact ID Care, Australia and New Zealand’s national identity and cyber support service.
Spotting a scam can be tricky. Scammers constantly change and evolve their methods and are skilled at convincing people they are acting with good faith. However, there are some questions you can ask yourself and little signs to look out for to help you spot scams:
While workable complaint processes exist for almost every other essential service area, consumers and small businesses have no way to escalate complaints and achieve meaningful outcomes for disputes involving digital platforms.
So the Australian Competition & Consumer Commission has recommended the introduction of a world-first digital platforms ombudsman.
Many people don't raise complaints with their telco, and for those who do, the process is lengthy and frustrating.
This research paper outlines survey findings commissioned by the TIO and undertaken by the CPRC to understand who experiences challenges with telco services in Australia and what the complaints experience is like for them.
The CPRC’s research reports:
The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition of TIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.
Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016).
Reflect RAP is the first of four stages – Reflect, Innovate, Stretch and Elevate – which allow organisations to continuously develop stronger commitments.
In the Reflect stage, the TIO must scope and develop relationships with Aboriginal and Torres Strait Islander stakeholders, decide on a vision for reconciliation, and explore their sphere of influence.
So far, the TIO have implemented the following action items from our plan:
The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.
Consumers have complained to the Ombudsman about telemarketers who represent themselves as acting on behalf of a large provider. The consumers say they unwittingly transfer their services to a company that in some cases they had never heard of.
