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Consumers

The TIO is an independent dispute resolution service for small business and residential consumers in Australia who have a complaint about their telephone or internet service. We do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way.

This website is designed to give you general information about who we can help and how we can help you. If we can look at your complaint we will talk you through the process in detail every step of the way.

Contracts

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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?