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Why Join Us

Why join the tio

We strive to be a great place to work where people feel valued and enjoy coming to work everyday.  We know our people are the key to our success and are focused on creating a culture that is respectful, inclusive and innovative.  

We recognise every employee is different and this is what makes them and us special. Our employees have a diverse range of skills, experiences and backgrounds. We are also passionate about the service we provide to consumers and telecommunications providers.

Many of our colleagues pursue career paths in alternative dispute resolution, while others may be more interested in career paths in contact centre management.  Career pathways at the Telecommunications Industry Ombudsman can provide learning and development opportunities to suit many different areas of interest and work life needs and preferences.  We are introducing a new approach to active career management using a ‘conversations approach’ to performance discussions and goal setting, that shares accountability and empowers career development.

Our Shared Services teams span functions including Finance, Business Intelligence, IT, People, Communications and Stakeholder Engagement.  We know that supporting an organisation like the Telecommunications Industry Ombudsman to deliver on its purpose means providing excellence in Shared Services functions too.

If all this has got you wondering if the Telecommunications Industry Ombudsman is right for you, keep reading, because we also provide a range of employment conditions and benefits above industry and legislative standard, to attract and retain our people. Check out some of these below.

Wellness Initiatives

We are always developing our support for the health and wellbeing of our people and adapting to feedback on what would make the Telecommunications Industry Ombudsman a better place to work. Currently our wellness offerings include:

  • Sit to stand desks for every employee
  • Subsidised on-site neck and shoulder massages
  • Fresh fruit delivered twice a week
  • Flu vaccinations
  • Comprehensive EAP program

Employee Assistance Program


Free and confidential support that provides lifestyle and coaching services for you AND your family. In addition to personal counselling through Employee Assist, you can access five other streams including, career, money, lifestyle, conflict and manager assist.

Social Committee


Our Social Committee promotes a positive social wellbeing for all employees through a range of diverse events and activities.  There is a yearly calendar that has events such as social nights, footy tipping, competitions, charity events (e.g. RSPCA cupcake day) and a Christmas Party, all at no cost to you!

Generous Leave Provisions


Parental leave:  For primary carers, 16 weeks paid for mothers giving birth and 11 weeks paid for partners. This is in addition to unpaid leave entitlements.
Annual leave: 28 days annual leave (that’s 8 more than the National Employment Standards).

Salary packaging as a Rebatable Employer


As a not-for-profit organisation we are recognised as a ‘rebatable employer’ by the Australian Tax Office (ATO) which means we can offer salary packaging. This initiative can provide beneficial tax savings for many people.  We offer general salary packaging, solutions cards and novated leasing of cars.

Reward and Recognition


We recognise great employee performance that’s in line with our values and also service recognition.

Green office


Close to Southern Cross Station, our light, bright office has a 4.5 star energy rating, bicycle cage access, three stream recycling waste program and an array of plants to promote health and wellbeing.

Smart Casual Fridays


On Fridays everyone can wear smart casual attire which is a change from our normal corporate wear.  We also have staff drinks after work on the last Friday of every month.

Books and Gifts Direct


A selection of books and gifts delivered once a fortnight to TIO for staff purchase at discounted price.  A portion of each sale is donated to charity.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614