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For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8740.

For consumer views and experiences with the telecommunications industry contact the Australian Communications Consumer Action Network (ACCAN) media liaison Luke Sutton on 0409 966 931 or 02 9288 4000.

For telecommunications industry media enquiries contact the Communications Alliance via Sefiani Communications media contact Kurt Graham on 0431 478 558 or 02 8920 0700.

For telecommunications regulatory information contact the Australian Communications and Media Authority (ACMA) Media Manager Emma Rossi 02 9334 7719, or the Australian Competition and Consumer Commission media office (ACCC) on 1300 138 917. 

The Telecommunications Industry Ombudsman maintains a list of other useful organisations such as other industry complaint resolution bodies, Financial Counselling Australia and Lifeline.

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Billing complaint

Billing complaint

A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614