For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8740.
For consumer views and experiences with the telecommunications industry contact the Australian Communications Consumer Action Network (ACCAN) media liaison Luke Sutton on 0409 966 931 or 02 9288 4000.
For telecommunications regulatory information contact the Australian Communications and Media Authority (ACMA) Media Manager Emma Rossi 02 9334 7719, or the Australian Competition and Consumer Commission media office (ACCC) on 1300 138 917.
The Telecommunications Industry Ombudsman maintains a list of other useful organisations such as other industry complaint resolution bodies, Financial Counselling Australia and Lifeline.
A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.