Reports

Impact of COVID-19 on phone and internet complaints

Since the start of the COVID-19 pandemic in March 2020, Australian residential consumers and small businesses have relied on phone and internet services more than ever.

Submission - Design options for Round 5A of the Mobile Black Spot Program

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Addressing the causes of small business complaints

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and internet services are disrupted are issues highlighted in the Telecommunications Industry Ombudsman’s latest report: “Addressing the causes of small business complaints” published today (Wednesday 3 June, 2020).

Submission – Communications Alliance – draft Industry Code, Reducing Scam Calls

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Submission - Review of the 2015 Telecommunications in New Developments Policy

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Submission – Regional Connectivity Program – draft grant opportunity guidelines

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Submission – Department of Communications and the Arts – Consultation on a new Digital Tech Hub

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other reform processes.

Submission – Consultation on Alternative Voice Services Trials

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Phone and internet complaints continue to decline in second quarter of 2019

Residential consumers and small businesses made 28,746 complaints to the Telecommunications Industry Ombudsman in the last quarter of 2019 (1 October to 31 December 2019). The Quarter 2 Complaints snapshot released today (Wednesday 12 February 2020) shows complaints about phone and internet services declined 12 per cent compared to the previous quarter.

Submission – Inquiry into the business case for NBN and experience of small business

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.