Reports

Quarterly report quarter 1 financial year 2021

Between July and September 2020, residential consumers and small businesses made 34,476 complaints about phone and internet services This is an increase of 3.4 percent on the previous quarter, and the third consecutive quarter of incremental growth in overall complaints.

Submission - TIO Opening remarks Inquiry into the business case for the NBN and the experiences of small businesses Joint Standing Committee on the NBN

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Submission - TIO supplementary submission to JSC re business case for NBN and experiences of small businesses

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Annual Report 2019-20

Complaints about phone and internet services decreased 4 per cent in the last financial year ending 30 June 2020. In this period, residential consumers and small businesses made 127,151 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2019-20 published today.

Q4 complaints reflect pandemic's impact on phone and internet

Today our Quarter 4 report is released alongside our Annual Report. This completes the quarterly reports for the financial year.

Impact of COVID-19 on phone and internet complaints

Since the start of the COVID-19 pandemic in March 2020, Australian residential consumers and small businesses have relied on phone and internet services more than ever.

Submission - Design options for Round 5A of the Mobile Black Spot Program

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Addressing the causes of small business complaints

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and internet services are disrupted are issues highlighted in the Telecommunications Industry Ombudsman’s latest report: “Addressing the causes of small business complaints” published today (Wednesday 3 June, 2020).

Submission – Communications Alliance – draft Industry Code, Reducing Scam Calls

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.

Submission - Review of the 2015 Telecommunications in New Developments Policy

The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.