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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au

New South Wales member forum - 25 November 2014

14 Oct 2014

Have your say - member roundtable discussion with the Ombudsman Simon Cohen.

TIO reclassification process

14 Oct 2014

The TIO is reviewing our reclassification procedures.

End-of-year closure

14 Oct 2014

The TIO will close from Wednesday, 25 December 2014 and reopen on Monday, 5 January 2015.

Public comment invited on TCP and Operations codes

14 Oct 2014

Communications Alliance (CA) has asked us to inform TIO members of its invitation for public comment on the draft revised Telecommunications Consumer Protections (TCP) Industry Code and the corresponding package of industry codes and guidelines.

New communications about unauthorised/invalid transfer complaints

16 Sep 2014

The TIO is introducing a new element to our procedure for handling complaints in which an account holder says their telecommunications service has been transferred to another provider without their consent.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614