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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

TIO reclassification process

14 Oct 2014

The TIO is reviewing our reclassification procedures.

End-of-year closure

14 Oct 2014

The TIO will close from Wednesday, 25 December 2014 and reopen on Monday, 5 January 2015.

Public comment invited on TCP and Operations codes

14 Oct 2014

Communications Alliance (CA) has asked us to inform TIO members of its invitation for public comment on the draft revised Telecommunications Consumer Protections (TCP) Industry Code and the corresponding package of industry codes and guidelines.

New communications about unauthorised/invalid transfer complaints

16 Sep 2014

The TIO is introducing a new element to our procedure for handling complaints in which an account holder says their telecommunications service has been transferred to another provider without their consent.

TIO position statements

16 Sep 2014

We are pleased to release the following four new position statements after consulting with industry and consumer representatives.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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