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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

TIO position statements

19 Aug 2015

We are pleased to release a new position statement after consulting with industry and consumer representatives. The new position statement will be effective from 18 September 2015. This is the final position statement to be released as part of the TIO's wider position statements review.

Important privacy information from OAIC

05 Aug 2015

The Office of the Australian Information Commissioner (OAIC) has asked the TIO to distribute a letter from the Acting Australian Information Commissioner, Timothy Pilgrim, to our members.

Data retention obligations commence on 13 October 2015

27 Jul 2015

The Attorney-General’s Department has asked the TIO to distribute a letter from the Communications Access Co-ordinator (CAC), a statutory officer within the department, to its membership.

Australia’s data retention obligations become law

06 Jul 2015

The Federal Attorney-General’s department has asked us to give our members information about Australia’s new data retention laws.  

Reclassification request process changes today

06 Jul 2015

As advised in MNews last month, the TIO is changing the way it receives member reclassification requests from today. These changes simplify the way you can lodge a request to reclassify a TIO complaint. The changes follow a successful trial with members of the new arrangements.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?