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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Email transition update

12 Sep 2011

During the last year, the TIO has been moving to email referral of Level 1 complaints. Under this process, you receive an email from us and are then required to make an outbound call to the consumer. We also began sending other complaint correspondence from the TIO via email.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

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