22 May 2012This month, the TIO successfully completed the first stage of our new complaint management system, called RADaR. We cut-over to RADaR on Tuesday 1 May 2012.
22 May 2012In March, the Ombudsman provided briefings to members in Brisbane, Gold Coast, Sydney, Melbourne, Adelaide and Perth. One hundred and forty-five representatives from 51 member organisations took the opportunity to be updated by Ombudsman Simon Cohen.
22 May 2012As part of the TIO’s continued commitment to provide improved billing information to members, we have made some minor updates to your monthly invoice. The updates provide members with a greater level of visibility around billing charges.
22 May 2012The TIO recently posted updated Complaint Handling Procedures concerning its handling of Members’ requests for reclassification of complaints.
Exemption from complying with CSG Standard for extreme weather events or natural disasters (Mass Service Disruptions)
22 May 2012Member Communications has received an increase in Member enquiries about particular rules in the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard). As a result, we thought it would be useful to provide a list of things you need to know about Mass Service Disruptions (MSD).