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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

Ombudsman’s briefing to members

22 May 2012

In March, the Ombudsman provided briefings to members in Brisbane, Gold Coast, Sydney, Melbourne, Adelaide and Perth. One hundred and forty-five representatives from 51 member organisations  took the opportunity to be updated by Ombudsman Simon Cohen.

Improvements to invoices

22 May 2012

As part of the TIO’s continued commitment to provide improved billing information to members, we have made some minor updates to your monthly invoice. The updates provide members with a greater level of visibility around  billing charges.

Change to Complaint Handling Procedure – Reclassification Requests

22 May 2012

The TIO recently posted updated Complaint Handling Procedures concerning its handling of Members’ requests for reclassification of complaints.

Exemption from complying with CSG Standard for extreme weather events or natural disasters (Mass Service Disruptions)

22 May 2012

Member Communications has received an increase in Member enquiries about particular rules in the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard).  As a result, we thought it would be useful to provide a list of things you need to know about Mass Service Disruptions (MSD).

Code Compliance training, a message on behalf of Communications Alliance

22 May 2012

Communications Alliance is holding one-day training workshops for service providers in Sydney, Melbourne and Brisbane, in June 2012. The training focuses on compliance with the new Telecommunications Consumer Protections Code, scheduled to come into effect mid-2012. 

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?