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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

TIO closed over Easter and on Anzac Day

10 Apr 2014

The TIO will be closed during the Easter and Anzac Day national holidays. 

TIO gears up for privacy law reforms

20 Mar 2014

Amendments to the Privacy Act that came into effect on 12 March 2014 improve privacy protection to Australian citizens. 

TIO position statements

20 Mar 2014

To coincide with the Privacy amendments that came into effect on 12 March 2014, we have developed three position statements relevant to privacy and credit reporting.

Members support unitary governance structure for TIO Ltd

06 Mar 2014

The members of Telecommunications Industry Ombudsman Ltd voted on 26 February 2014 to move from a governance structure comprising a Board and a Council to a single Board of Directors. 

New TIO "warm transfer" referral process

06 Mar 2014

Following consultation with service providers, the TIO has changed its verbal referral process.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?