Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Lodgement of TCP Code compliance documents with Communications Compliance

30 January 2014

The Telecommunications Consumer Protections (TCP) Code 2012 was registered by the Australian Communications and Media Authority (ACMA) on 1 September 2012. The TCP Code applies to all carriage service providers (CSPs) providing services to consumers (and this may include small businesses) in Australia.

The TCP Code contains a variety of new rules, including in the areas of advertising, product summaries, spend management, billing and complaint handling.

Chapter 9 of the TCP Code requires that all CSPs bound by the TCP Code lodge a Compliance Attestation and a Customer Information Compliance Statement with Communications Compliance (CommCom) each year. CommCom is responsible for overseeing the conduct of the Code Compliance Framework outlined in the TCP Code. CommCom operates on a not-for-profit basis and is financed by fees for its services.

We have been asked by CommCom to inform TIO members that in late February 2014, CommCom will write to all TIO members to remind them that, where applicable, annual compliance documents must be lodged with it by no later than 1 April 2014. The letter or email will also include information about the lodgement process. For further information on CommCom, the application of the TCP Code and for a copy of the Code, please visit CommCom's CSP Portal.


Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614