We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.
25 Nov 2016
The Telecommunications Industry Ombudsman will be closed from Friday 23 December 2016 and will re-open at 9am on Tuesday, 3 January 2017. The due dates for responses sent to providers will reflect the closure. Consumers who contact the Telecommunications Industry Ombudsman during our closure will be directed to their providers.
27 May 2016
From 14 June 2016, we are integrating into our standard processes the small number of complaints the TIO receives about matters arising between two and six years earlier.
12 May 2016
From Friday 13, May 2016, we will make changes to two notifications we send to providers about complaints:
17 Feb 2016
Applications for funding under the Australian Government's Data Retention Industry Grants Programme close on Tuesday, 23 February 2016.
28 Jan 2016
The TIO is reviewing its membership database to ensure that Director or other senior contact details held for members are correct and up-to-date.