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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

End-of year closure and response timeframes

25 Nov 2016

The Telecommunications Industry Ombudsman will be closed from Friday 23 December 2016 and will re-open at 9am on Tuesday, 3 January 2017. The due dates for responses sent to providers will reflect the closure. Consumers who contact the Telecommunications Industry Ombudsman during our closure will be directed to their providers.

Change to handling of complaints arising between two and six years earlier

27 May 2016

From 14 June 2016, we are integrating into our standard processes the small number of complaints the TIO receives about matters arising between two and six years earlier.

Changes to email notifications from 13 May 2016

12 May 2016

From Friday 13, May 2016, we will make changes to two notifications we send to providers about complaints:

Applications for data retention grants close soon

17 Feb 2016

Applications for funding under the Australian Government's Data Retention Industry Grants Programme close on Tuesday, 23 February 2016.

Member database review

28 Jan 2016

The TIO is reviewing its membership database to ensure that Director or other senior contact details held for members are correct and up-to-date.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?