Privacy

In effect from 1 July 2025

The TIO expects providers to thoroughly investigate privacy issues and be transparent with people about the results.

When someone’s information is wrong or shared without consent, it causes stress, anxiety and can put people at risk. People should also have easy access to their personal information.  

Good industry practice encourages providers to listen to people’s privacy concerns and take action that addresses the cause and reassures the person affected.

The TIO’s Good Industry Practice Guide on Privacy covers:

• General handling of privacy complaints
• Unauthorised disclosure of information
• Unauthorised access to personal information
• Denying requests for personal information
• Incorrect personal information
• Unwanted communications
• Unreasonably keeping data.