Credit management
In effect from 1 July 2025
The TIO expects providers to take steps to understand and respond to a consumer’s financial situation when debt issues arise.
People should have confidence their provider will try to resolve debt issues before it impacts their finances and credit records.
Good industry practice also encourages providers to consider individual circumstances and the fairest way to treat the debt as a result.
The TIO’s Good Industry Practice Guide on Credit Management covers:
- Assessing consumers’ ability to pay
- Early engagement
- Financial hardship
- Privacy breaches
- Fraud
- Default listing as a last resort
- Domestic and family violence.