Billing and Payments
Complaints we receive about billing include claims that a consumer:
- is not receiving regular bills
- cannot tell from the bill whether or not they have been charged according to the terms of their service
- cannot tell from the bill whether or not a credit or adjustment has been applied
- has asked for an itemised statement but not received one
- is unhappy with the bill method used for their bills
- has been billed for charges incurred some time ago.