Billing and Payments

Complaints we receive about billing include claims that a consumer:

• is not receiving regular bills
• cannot tell from the bill whether or not they have been charged according to the terms of their service
• cannot tell from the bill whether or not a credit or adjustment has been applied
• has asked for an itemised statement but not received one
• is unhappy with the bill method used for their bills
• has been billed for charges incurred some time ago.