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Billing and Payments

Complaints we receive about billing include claims that a consumer:

  • is not receiving regular bills
  • cannot tell from the bill whether or not they have been charged according to the terms of their service
  • cannot tell from the bill whether or not a credit or adjustment has been applied
  • has asked for an itemised statement but not received one
  • is unhappy with the bill method used for their bills
  • has been billed for charges incurred some time ago.