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Help with phone and internet problems
The Telecommunications Industry Ombudsman (TIO) is a free service that helps people fix phone and internet problems with their telco. We help about 50,000 people every year.
What we can help with
We can help people and small businesses with a range of phone and internet problems, including:
- Billing or payment mistakes
- Financial hardship
- Unreliable services that don’t work properly
- Services not working at all or getting cut off
- Not getting what you signed up for or agreed on
- Trouble getting services connected or cancelled.
Other problems we can help with
When to contact us
First, talk to your telco and give them a chance to fix the problem.
Tips on working with your telco to fix problems
Contact us for help if:
- your telco doesn’t fix the problem
- you can’t contact your telco
- you don’t agree with your telco’s response.
What happens
- You tell us what has happened
- We contact your telco about your complaint and ask them to respond
- We work with you and your telco to get a fair solution
More about how we help fix problems