Credit management

We can help with your complaint about your service being suspended, restricted or disconnected because you haven’t paid overdue charges.

We can help with your complaint about an incorrect default or serious credit infringement. To resolve your complaint, we consider the law, good industry practice and fairness.

We deal with complaints about credit enquiries such as a provider not telling you it would check your credit file, a provider giving a credit reporting body incorrect information about the type of account you applied for (for example commercial or consumer credit), and a provider checking your credit file when you did not apply for a post-paid service.