Credit management

We can help with your complaint if you are in financial hardship – that is, you are willing to pay, but are having trouble doing so – and you’re not happy with how your provider has responded.

We can help with your complaint about how your provider or its collection agents have collected debt for overdue charges.

We can help with your complaint about your service being suspended, restricted or disconnected because you haven’t paid overdue charges.

We can help with your complaint about a provider not doing enough to help you manage your usage and how much you are spending. To resolve your complaint, we consider the law, good industry practice and fairness.

We can help with your complaint about an incorrect default or serious credit infringement. To resolve your complaint, we consider the law, good industry practice and fairness.

We deal with complaints about credit enquiries such as a provider not telling you it would check your credit file, a provider giving a credit reporting body incorrect information about the type of account you applied for (for example commercial or consumer credit), and a provider checking your credit file when you did not apply for a post-paid service.