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The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today.
The results are part of a downward trend in telco complaints. New complaints to the TIO in July-September 2014 were 9.1 per cent fewer than in April-June 2014, and 14.6 per cent lower than in the same period in 2013.
Friday 28 February 2020
The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s (ACMA) new measures requiring mobile providers to implement stronger identity verification processes before a mobile phone number can be transferred.
Presenter: Cynthia Gebert, Ombudsman
Event: April 2023 meeting of the Economic Abuse Reference Group
Date and time: Tuesday 4th April 2023, 11.00am
Duration: 15 mins
Media enquiries: TIO Media Team on 0437 548 540 or via email
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Update Wednesday 11/12/24
Consultation is now open, Guidance for ToR clause 6.2 “Signposting”
The TIO is now consulting on new guidance for members on clause 6.2 “Signposting”.
Download the Quarter One Complaints Report
Mobile complaints continued to be the most complained about service type, making up a proportion of 47 per cent of all complaints. The number of complaints about internet, landline and multiple services decreased significantly.
Mobile complaints about receiving no or delayed action by a provider increased 19.9 per cent in this quarter, and complaints about misleading sales conduct increased 25.4 per cent.
The Telecommunications Industry Ombudsman (TIO) Limited welcomes the re-appointment of Professor the Hon. Michael Lavarch AO as Board Chair of its Board of Directors. He will commence his new three-year term from 15 July 2022.
Rural resident Carmella* relies on her landline service for all her communication needs. However, frequent landline outages left her feeling isolated, and made it difficult to fix the fault.
Without a reliable landline, Carmella was worried she would have no service at all if an emergency happened, as there was no mobile reception on her property.
Australian telecommunication companies have agreements with various overseas networks to provide Australian customers with the ability to use their mobiles while overseas; these are called roaming agreements.
When you are roaming on another network, a mobile company from the country you are visiting will bill your usual mobile company for the calls using their network and these charges are passed on to you.