Our submission to ACCC consultation on updates tp Broadband Speed Claims Industry Guidance is available for download.
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Our submission to the ACCC's Digital Platform Services Inquiry interim report on app marketplaces can be found here.
Pomagamy rozstrzygać reklamacje dotyczące usług telefonicznych i internetowych.
Jesteśmy niezależną instytucją oferującą darmową pomoc. Oznacza to, że nie pobieramy opłat i jesteśmy bezstronni.
Rzecznik Branży Telekomunikacyjnej udziela pomocy w kwestii:
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Umów: Czy uzgodniono świadczenie usług, które nie zostały dostarczone?
Between 1 July 2021 to 30 June 2024, the TIO received 51,854 phone and internet complaints from consumers living in regional, rural and remote Australia about faults, poor service quality, poor mobile service coverage, outages and accessibility barriers.
Please click on the links below to access the documents for the TIO’s 2024 Annual General Meeting:
The Telecommunications Industry Ombudsman welcomes the ACMA’s Consumer Information Standards announced today (22 June 2018).
Executive Director of Dispute Resolution and Deputy Ombudsman Diane Carmody says “We welcome ACMA’s enforceable standards to improve the customer experience when migrating to a service delivered over the NBN. We are pleased that our comments aimed at improving consistency of consumer information have been adopted and we are continuing to work with providers and stakeholders to improve outcomes and standards in telecommunications provision.
Residential consumers made 7,411 complaints to the Telecommunications Industry Ombudsman about problems managing their telco debt between 1 January and 31 June 2018, representing 10.2 per cent of complaints received during the period. These figures were highlighted in the organisation’s latest Systemic Insight: “Sales Practices Driving Consumer Debt”, published today (Wednesday 27 February, 2019).
In effect from 1 July 2025
The TIO expects providers to respond to faults quickly and effectively.
Faults with phone or internet services, or equipment, can stop people using an essential service in the way they need to. People rely on their provider as a technical expert to fix these issues.
Good industry practice encourages providers to keep people informed and choose the right steps to identify and fully resolve the problem. Providers should also minimise connectivity interruptions and adjust billing as needed.
Commenting on the appointment of Stephen Rue as the new Chief Executive Officer of NBN Co, Telecommunications Industry Ombudsman Judi Jones says:
“Congratulations from the Telecommunications Industry Ombudsman to Stephen on his appointment as Chief Executive Officer.
“We also extend our very best wishes to Bill Morrow for his future and thank him for his supportive and collaborative approach in resolving complaints about phone and internet services.