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Natural disasters and extreme weather delay landline repairs and connections.
Twenty-three providers have declared mass service disruptions due to natural disasters or extreme weather between July 2012 and March 2013, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, released today.
Residential consumers made 7,411 complaints to the Telecommunications Industry Ombudsman about problems managing their telco debt between 1 January and 31 June 2018, representing 10.2 per cent of complaints received during the period. These figures were highlighted in the organisation’s latest Systemic Insight: “Sales Practices Driving Consumer Debt”, published today (Wednesday 27 February, 2019).
Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report, published today.
Complaints about mobile phones increased by nine per cent to 122,834 from 112,376 in 2010-11.
When relevant to investigating and resolving complaints, the Ombudsman may take into account the safeguards and obligations in the following Codes:
The Telecommunications Consumer Protections Code C628:2015
The Telecommunications Consumer Protections (TCP) Code sets minimum standards on:
The Telecommunications Industry Ombudsman welcomes yesterday’s announcement by Minister Fletcher about new telco regulations which mandate stronger industry-wide identity verification measures before mobile numbers can be transferred from one provider to another.
Complaints to the Telecommunications Industry Ombudsman about mobile number theft included consumers having their bank accounts drained by fraudsters and their email inboxes accessed.