This summary explains how Telecommunications Industry Ombudsman Limited (we, our, us) protects the personal information we handle and how we comply with the Privacy Act 1988, including the Australian Privacy Principles.
More information about how we handle your personal information can be found in our privacy policy.
The Telecommunications Industry Ombudsman supports the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the national broadband network.
The Australian Competition and Consumer Commission (ACCC) announced yesterday (Wednesday 10 July, 2019) Dodo has agreed to refund $360,000 to around 16,000 customers for claims that its entry-level NBN broadband plans were ‘perfect for streaming’.
The report “Helping telco consumers sign up to the right phone and internet products” found:
During this time you can make a complaint online about your phone or internet services. If you have a complaint with us already, and your complaint hasn’t been fixed with your telco, you can update your complaint online.
If you are a person or small business at risk, our vulnerable help phone line is still open. Read more.
The Telecommunications Industry Ombudsman welcomes yesterday’s announcement by Minister Fletcher about new telco regulations which mandate stronger industry-wide identity verification measures before mobile numbers can be transferred from one provider to another.
Complaints to the Telecommunications Industry Ombudsman about mobile number theft included consumers having their bank accounts drained by fraudsters and their email inboxes accessed.
A trend of complaints to the Telecommunications Industry Ombudsman has revealed a ‘question and answer service’ is asking consumers to pay to have their phone or internet complaint fixed.
When trying to contact your telco, you may unintentionally end up speaking with a fee-charging ‘question and answer’ service
Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14, according to the TIO Complaints - the Year in Review 2013-14 report, released today.
The TIO received 138,946 new complaints about landline, mobile and internet services in the 2013-14 financial year, a 12.4 per cent decrease from the previous year.
Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016).
What is the SIP Regime?
The SIP regime came into effect on 1 July 2020. Its purpose is to support the Universal Service Guarantee, which aims to ensure people across Australia have access to broadband and voice services.
What is a Statutory Infrastructure Provider (SIP)
A SIP is a carrier designated for a particular area under the SIP rules. These rules set out key obligations for the SIP to connect and supply services at minimum speed.