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A new pilot program is aiming to make it easier for vulnerable consumers to complain to Ombudsman services. Launching this month is the “Partnership Transfer Project”, a joint initiative of the Telecommunications Industry Ombudsman and Energy and Water Ombudsman Victoria.
The TIO Radio project was a live broadcast to employees, with a program put together by the Internal Communications Team, which included employees hosting, contributing and being interviewed. Radio segments included business news about current projects and initiatives, as well as light-hearted content including a musical performance by an employee and pre-recorded jingles advertising a team’s service to the organisation.
Noi aiutiamo a risolvere i reclami relativi ai servizi telefonici o internet.
Siamo un servizio gratuito e indipendente. Ciò significa che non devi pagare nulla e che noi siamo neutrali.
L’Ombudsman dell’industria delle telecomunicazioni può aiutarti con:
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Contratti: ti sei messo d’accordo per qualcosa che non hai ottenuto?
Our submission to the Department's consultation on design options for Round 5A of the Mobile Black Spot Program can be found here.
Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).
This represents a 16.4 per cent increase on the 5.5 complaints per 10,000 SIO during the same period in 2015. The quarterly figure is 22 percent lower than when reporting began in 2013.
The July-September reduction was driven by improvements in the number of complaints per SIO for both Telstra and Optus.
Existing complaints about Red Telecom Pty Ltd (now Limni)
You should take urgent action to confirm with Vokal the status of your phone and internet services.
We will contact you to discuss the impact of the changes at Red Telecom Pty Ltd on your complaint.
Making a new complaint about Red Telecom
If you have a new complaint about your Red Telecom phone or internet service you should first try to resolve this with Vokal. If the complaint remains unresolved, contact us, we’re here to help.
Part A: Consumer Redress and Complaints Handling
In July 2020, as part of the release of Part C of the Consumer Safeguards Review, the Minister of Communications, Cyber Safety and the Arts confirmed our satisfactory response to Consumer Safeguards Review Part A: Consumer Redress and Complaints Handling:
While workable complaint processes exist for almost every other essential service area, consumers and small businesses have no way to escalate complaints and achieve meaningful outcomes for disputes involving digital platforms.
So the Australian Competition & Consumer Commission has recommended the introduction of a world-first digital platforms ombudsman.
Almost half of Queensland’s community legal sector workers have reported hearing from their clients about a phone or internet problem every week, a new report published jointly by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland, highlights today (Friday 9 March 2018).