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Decisions

If a complaint has not been resolved after going through the referral, conciliation and investigation processes, the Telecommunications Industry Ombudsman may decide on the resolution of the complaint. Telecommunications service providers are bound by the Ombudsman's decisions. 

The Telecommunications Industry Ombudsman has made the following determinations:

2019 Decisions
Decision 19 Feb 2019
Decision 18 Feb 2019
Decision 15 Feb 2019
Decision 14 Feb 2019
Decision 24 Jan 2019
Decision 10 Jan 2019

 

2018 Decisions
Decision 19 Dec 2018
Decision 18 Dec 2018
Decision 17 Dec 2018
Decision 3 Dec 2018
Decision-28-Nov-2018
Decision 26 Nov 2018
Decision 14 Nov 2018
Decision 8 Aug 2018
Decision 3 Oct 2018
Decision 1 Feb 2018
Decision 14 Aug 2018

 

2017 Decisions
Decision A 11 Dec 2017
Decision B 11 Dec 2017

 

2016 Decisions
Decision 10 Oct 2016
Decision 10 Aug 2016