Our submission to the Department of Infrastructure, Transport, Regional Development and Communications' consultation on Alternative Voice Services Trials is available to download here
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Teresa played a key role in the development of the TIO, serving on both the TIO Board and Council from 2008 until her resignation 2017.
The Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report shows a 9.9 per cent increase in the number of complaints received between October and December 2022. Residential consumers and small businesses made 17,903 complaints, with more than half of these about mobile services.
Complaints this quarter increased largely due to the impact of the Optus data breach. Complaints about the unauthorised disclosure of personal information jumped to the third most complained about problem during this quarter.
Mi pomažemo da se riješe žalbe na telefonske ili internetske usluge
Naše usluge su besplatne i neovisne. To znači da vi za to ne plaćate i da mi ne pristajemo ni uz jednu stranu.
Ombudsman za telekomunikacijsku industriju može vam pomoći u vezi:
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Ugovora: Da li ste pristali na nešto što niste dobili?
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Računa: Mislite li da je vaš račun pogrešan ili imate problema s plaćanjem?
Our submission to the Department's Regional Connectivity Program - draft grant opportunity guidelines can be found here.
Our submission to ACCC Inquiry into NBN Wholesale Service Standards (Phase 2) is available for download.
Our submission to Inquiry into Treasury Laws Amendment (Consumer Data Right) Bill 2019 is available for download.
Our submission to the Department's consultation on design options for Round 5A of the Mobile Black Spot Program can be found here.
Our submission to the Department of Communications and the Arts - Review of the 2015 Telecommunications in New Developments Policy January 2020 can be found here.
Michael said that the role of a robust Telecommunications Industry Ombudsman was increasingly important.
“We are seeing a great deal of change in and around telecommunications, and it’s critical that a strong TIO continues to be a conduit between consumers and our members,” he said.
Dana Beiglari was re-appointed for a further three-year term as a Director with Consumer experience, after first being appointed in 2022.