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The TIO supports the introduction of a mandatory registration model for SMS senders to ensure consumers are protected from scammers impersonating legitimate brands. 

Ms Gebert stated that directing the scheme to be mandatory rather than voluntary will provide better protection for consumers.

“A voluntary requirement may create inconsistency and confusion for consumers, as they may not be aware which businesses and entities have registered their sender ID and which have not.

The Australian Competition and Consumer Commission (ACCC) has announced Dodo, iPrimus and Commander have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.

The ACCC is responsible for enforcing this undertaking.

Dodo, iPrimus and Commander have until 27 April 2018 to notify affected customers by email or letter.

The Australian Competition and Consumer Commission (ACCC) has announced the commencement of proceedings in the Federal Court against Superfone for alleged false and misleading telemarketing representations, following referral from the Telecommunications Industry Ombudsman. Superfone sells mobile, landline and NBN internet services.

Our submission to the TIO supplementary submission to JSC re business case for NBN and experiences of small businesses can be found here.

The Telecommunications Industry Ombudsman works with phone and internet providers to resolve complaints consumers make about their services. When these complaints cannot be resolved, the Ombudsman makes decisions that providers must comply with. When a telco fails to comply with the decisions of the Ombudsman the non-compliant telco is referred to the ACMA for further action.

As this matter is now before the Federal Court, the Telecommunications Industry Ombudsman will not provide further comment.

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Board Chair Michael Lavarch said, "The Board has commenced a search for Judi’s successor and aims to have this appointment in place in the first quarter of 2022. 

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

Professor The Hon. Michael Lavarch AO will join as an Independent Director with not-for-profit governance experience, replacing Independent Director Ms Philippa Smith AM who is retiring from the TIO Board.