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There has been a disappointing 9 per cent increase in new complaints to the Telecommunications Industry Ombudsman (TIO), as reported in the latest issue of TIO Talks, released today. The rise in complaints had mostly been driven by a 20% increase in mobile phone service issues.

The Ombudsman’s office received 87,264 new complaints between 1 July and December 31 2010, up 6,957 on the first half of 2010. Ombudsman Simon Cohen said: “The increase, entirely reversing the positive trend seen in the first half of 2010, is extremely disappointing.”

COVID-19 precautions didn’t stop this important meeting from taking place. Panel members connected online to discuss the phone and internet issues affecting consumers across Australia from a variety of backgrounds and contexts.

Judi Jones, Telecommunications Industry Ombudsman and co-Chair of the Consumer Panel, found that many of the panel members could draw common themes between the problems different consumer groups are facing.

Download the report

Our work is delivered by skilled and dedicated people, led by the Ombudsman with the support of our Senior Leadership Team.

Cynthia Gebert, Ombudsman

The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.

In 2017/18 complaints from small businesses increased 8.7 per cent to 20,433. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their phone or internet issue, followed by complaints about disputed charges for a service or equipment.

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