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The Telecommunications Industry Ombudsman (TIO)’s Fairness Commitment enhances our capability to deliver fairness and build greater trust and confidence in the telco sector.
The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.
Our focus is to inform Government, regulators and other policy makers about the complaints issues and systemic matters we see in the telecommunications industry, and where there may be particular emerging issues and trends, or opportunities for improvement relevant to the topic being consulted on.
The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.
Consumers have complained to the Ombudsman about telemarketers who represent themselves as acting on behalf of a large provider. The consumers say they unwittingly transfer their services to a company that in some cases they had never heard of.
When relevant to investigating and resolving complaints, the Ombudsman may take into account the safeguards and obligations in the following Codes:
The Telecommunications Consumer Protections Code C628:2015
The Telecommunications Consumer Protections (TCP) Code sets minimum standards on:
The Telecommunications Industry Ombudsman (TIO) received 36,256 new complaints in January-March 2014, 8.7 per cent more than in October-December 2013, but 9.4 per cent fewer than at the same time in 2013, according to TIO Talks, released today.
For the third quarter in a row, the TIO has received fewer than 20,000 complaints about mobile services. Complaints about mobile phones have dropped 19.4 per cent when compared to the same quarter last year.
This content is under review and may not reflect current legislation and Codes.
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Consumers complaining about customer service problems with inadequate fault testing increased 22 percent against the previous period and 59 percent against the same time last year, against the downward trend of complaints.