In July 2020, as part of the release of Part C of the Consumer Safeguards Review, the Minister of Communications, Cyber Safety and the Arts confirmed our satisfactory response to Consumer Safeguards Review Part A: Consumer Redress and Complaints Handling:
The TIO is committed to delivering fair, independent, and accessible external dispute resolution services. The TIO delivers on this commitment with a shared purpose to resolve complaints fairly and drive improvement in a dynamic communications environment.
Some residential consumers and small businesses have contacted the Telecommunications Industry Ombudsman today (01/03/2018), about companies claiming the Telecommunications Industry Ombudsman has recommended their services.
The Telecommunications Industry Ombudsman would never recommend that consumers switch retailer. We do not call consumers with these recommendations and we do not engage agencies to do this on our behalf.
During this time, we have worked with residential consumers, small businesses, and providers to resolve individual complaints as quickly as possible. We have also closely monitored the impact of the pandemic on phone and internet complaints.
We have seen telecommunications providers respond to a surge in customer demand and customer contacts – while managing the impacts on their own businesses from government restrictions and lockdowns.
Siamo un servizio gratuito e indipendente. Ciò significa che non devi pagare nulla e che noi siamo neutrali.
Contratti: ti sei messo d’accordo per qualcosa che non hai ottenuto?
But reconciliation is more than just a word. Reconciliation takes action.
ENDS
For all media enquiries please contact Sarah Carnovale on 0437 548 540 or mediaenquiries@tio.com.au.
Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today.
Consumers reported 2,812 mobile coverage issues in October-December 2013 - a 30 per cent decrease from the previous quarter. This type of complaint is at its lowest since July-September 2010, when the TIO recorded 2,052 coverage issues.