Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a six-year low in 2013-14, according to the TIO Complaints - the Year in Review 2013-14 report, released today.
The TIO received 138,946 new complaints about landline, mobile and internet services in the 2013-14 financial year, a 12.4 per cent decrease from the previous year.
Between July 2020 and March 2022, the TIO received over 63,000 complaints about mobile services. The TIO’s Policy & Systemic Issues Team took a deeper dive into the data to identify the key drivers behind mobile complaints.
In this 45-minute webinar, we will share:
On 11 November, the Telecommunications Industry Ombudsman (TIO) celebrated NADIDOC Week by launching its REFLECT Reconciliation Action Plan (RAP).
For the TIO, this RAP shows the organisation’s deep commitment to embrace and promote the cultures, rights, and perspectives of Aboriginal and Torres Strait Islander peoples. It is also a chance to play our part in promoting the inalienable right of First Nations people to effective telecommunications, and their right to resolution of issues and disputes.
Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016).
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16 November, 2020
The TIO recorded 33,141 new complaints from January to March 2015, a 12.1 per cent rise on the previous quarter, but a reduction of 8.6 per cent on the same quarter in 2014, according to Telecommunications Industry Ombudsman (TIO) figures released today.
“We received an increase in new complaints this quarter, but this is in the context of the continuing decrease in new complaints year-on-year,” Ombudsman Simon Cohen said.
Some residential consumers and small businesses have contacted the Telecommunications Industry Ombudsman today (01/03/2018), about companies claiming the Telecommunications Industry Ombudsman has recommended their services.
The Telecommunications Industry Ombudsman would never recommend that consumers switch retailer. We do not call consumers with these recommendations and we do not engage agencies to do this on our behalf.
The report reveals the TIO continues to see systemic issues involving one-size-fits-all processes, providers failing to meet or understand their legal obligations, and poor sales practices. These issues can lead to unintended consequences for consumers, including financial pressure and significant distress.