Ms Bashi began her career as a Telstra Graduate, and has developed her career into a senior customer experience and product marketing executive. She has over 25 years’ experience with leading international telecommunication brands, and extensive business transformation experience. Her strengths are in building high-performance teams with a track record in delivering results within challenging environments.
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General Manager People and Culture, Gaye Wealthy, believes being awarded an Employer of Choice will make the TIO a competitive employer in the industry. “Our people will choose to stay with us because of the opportunities, their development and our EveryOne culture, where everyone feels safe and welcome. By retaining our people, and developing and building their capability, the TIO also evolves and grows as an organisation. This in turn will mean we deliver our services more efficiently and effectively.”
Consumers are being given important new information to help them compare the performance of Australia’s top telcos and make more informed choices.
The Complaints in Context report, jointly released today by the Telecommunications Industry Ombudsman (TIO) and industry peak body Communications Alliance, shows the number of TIO complaints received per telco as a proportion of that telco’s services in operation.
Five telcos – Telstra, Optus, Vodafone, iiNet and amaysim – volunteered to participate in the report.
In August and September 2017, professionals working with those facing financial hardship throughout Western Australia were surveyed. These staff demonstrate frontline expertise and experience over a considerable number of years. As well as understanding the challenges of financial hardship, the financial counsellors are also knowledgeable on the particular issues facing Western Australians. Those surveyed are all members of Financial Counsellors Association of Western Australia.
The full report is available here.
The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).
If you have a complaint about your NBN speed you may be entitled to a remedy under recent legal agreement (undertaking) made by your provider.
This page offers guidance on how we take into account the undertakings given to the Australian Competition and Consumer Commission (ACCC) about advertising relating to the speed of NBN services.
Our submission to the Department's consultation on a new Digital Technology Hub can be found here.
Commenting on the appointment, Ombudsman Cynthia Gebert said, “I congratulate Minister Wells on her appointment to the Communications portfolio.
The communications sector has made significant advancements in consumer safeguards and creating an even playing field for all participants in telecommunications. Now we look to the future, and I look forward to working with Minister Wells on building trust and confidence in Australia’s communications sector.
"I thank Minister Rowland for her contribution and wish her all the best in her new portfolio."
An innovative guide to assist telcos and internet service providers help consumers in financial hardship has been released today.
Our submission to Department of Communications and Arts consultation on the Consumer Safeguards Review – Part B is available for download.