Ms Bashi began her career as a Telstra Graduate, and has developed her career into a senior customer experience and product marketing executive. She has over 25 years’ experience with leading international telecommunication brands, and extensive business transformation experience. Her strengths are in building high-performance teams with a track record in delivering results within challenging environments.
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The 2023 Awards, held on Thursday 22 June, recognised the contributions of our people from 1 June 2022 to 1 May 2023. Winners were selected from over 160 nominations submitted by their peers, a clear indication the TIO’s people are doing some fantastic work that deserves to be called out.
These are the winners announced at Our People Awards ceremony:
In August and September 2017, professionals working with those facing financial hardship throughout Western Australia were surveyed. These staff demonstrate frontline expertise and experience over a considerable number of years. As well as understanding the challenges of financial hardship, the financial counsellors are also knowledgeable on the particular issues facing Western Australians. Those surveyed are all members of Financial Counsellors Association of Western Australia.
The full report is available here.
The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.
The ACCC is responsible for enforcing this undertaking.
Optus has until 2 March 2018 to notify affected customers.
Residential customers who are unsure if the undertaking applies to them can contact Optus on 1800 780 219.
Maha joins the Board as a Director with Industry Experience, replacing John Lindsay who retired in February 2023.
Maha has a wealth of experience in the telecommunications sector including executive roles at Macquarie Telecom and SingTel-Optus. He has served on a range of Boards, committees, and industry associations including Communications Alliance, the Asia-Pacific Carriers Coalition and Victorian Minister’s Information and Communications Technology Advisory Committee.
This important reform will ensure family violence victim survivors are protected in their dealings with their telco. For the telcos, an enforceable industry standard will give them certainty about the appropriate way to help customers experiencing family violence.
Quotes attributable to Ombudsman Cynthia Gebert:
Gerard has joined as a Director with Consumer Experience and replaces Catherine Wolthuizen who resigned in August 2022.
Gerard has extensive experience in the consumer sector, and has worked as a lawyer, policy officer, and consumer advocate for 20 years.
New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December 2015 were at the lowest level since July-September 2006, according to TIO statistics released today.
The TIO received 23,572 new complaints in the quarter, down 9.4 per cent compared to the previous period, and 20.3 per cent fewer than the same time in 2014.