Australian landline numbers and the addresses to which they are connected are, by default, listed in public number directories and given out by directory assistance services.
A telecommunications provider can agree with a consumer to:
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Complaints to the Telecommunications Industry Ombudsman decreased 16 per cent in July-September 2013, according to the latest issue of TIO Talks, released today.
The TIO recorded 35,756 new complaints. It has been almost six years since so few complaints were received in a quarter.
Complaints about mobile services decreased 19.9 per cent to 19,176. It’s the first quarter in more than three years that mobile complaints have dropped to less than 20,000. Complaints about coverage, the most common mobile user complaint, decreased 41 per cent to 4,068.
The full report can be downloaded here: Loss of telephone numbers during migration to the NBN
Complaints we commonly receive about privacy include claims that a telecommunications provider:
Julie has been reappointed to the Board for a second three-year term as an Independent Director with Not-for-Profit Governance experience, effective 12 November 2022.
Julie is currently a member of the Board’s People Committee. She has more than 25 years’ experience as a lawyer and policy consultant in the health, disability, and not-for-profit sectors, specialising in governance and risk.
Peter joins the Board as a Director with Consumer Experience, replacing Gerard Brody who resigned on 15 August 2024.
Scams and fraud can happen to anyone. It can cause significant stress and financial pressure and leave you in debt. Receiving unwanted calls, emails and texts, including spam, can also be frustrating when you don’t know how to stop it.
The most common complaints we see about scams, spam and fraud involve:
In effect from 1 July 2025
The TIO expects providers to approach billing disputes and payment options fairly and transparently.
Consumers should have access to bills that are easy to read and clearly show the cost of the goods and services both parties agreed to.
Good industry practice also requires telcos to approach disputed charges, undisputed charges and unexpected high bills in ways that prioritise consumers staying connected to their services.
Scammers may try to scare you about a computer or internet problem
Typically, the scam begins with a scammer pretending they’re calling from the technical support team of a large telco or computer company.
The scammer will try to scare you about a computer or internet problem, so they can convince you to give your personal or banking details and access to your computer. For this reason, these scams are also referred to as ‘remote access’ scams.