Members who attended the virtual meeting unanimously passed the amendments.
The amendments included:
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Between January and December 2018, residential consumers and small businesses made 1,729 complaints to the Telecommunications Industry Ombudsman about misleading conduct involving services delivered over the NBN.
The investigation into misleading telemarketing practices found high pressure sales tactics are being used to commit consumers and small businesses to phone and internet contracts they don’t want, don’t need, or can’t afford. The impact of these tactics is particularly felt by some older consumers who don’t use the internet at home.
The TIO recorded 33,141 new complaints from January to March 2015, a 12.1 per cent rise on the previous quarter, but a reduction of 8.6 per cent on the same quarter in 2014, according to Telecommunications Industry Ombudsman (TIO) figures released today.
“We received an increase in new complaints this quarter, but this is in the context of the continuing decrease in new complaints year-on-year,” Ombudsman Simon Cohen said.
Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.
More than 22,000 complaints were made in 2010-11 by small businesses unable to resolve issues with service providers. Complaints about inadequate or incorrect customer service advice, poor mobile phone coverage, broken promises and bill disputes were the most common issues.
Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today.
Consumers reported 2,812 mobile coverage issues in October-December 2013 - a 30 per cent decrease from the previous quarter. This type of complaint is at its lowest since July-September 2010, when the TIO recorded 2,052 coverage issues.
Complaints we commonly receive about infrastructure used to connect a property to a telecommunications network include claims that:
Scammers may try to scare you about a computer or internet problem
Typically, the scam begins with a scammer pretending they’re calling from the technical support team of a large telco or computer company.
The scammer will try to scare you about a computer or internet problem, so they can convince you to give your personal or banking details and access to your computer. For this reason, these scams are also referred to as ‘remote access’ scams.
“Meeting the needs of consumers impacted by family violence”, a report by the Telecommunications Industry Ombudsman, provides the findings of a systemic investigation.