The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.
In 2017/18 complaints from small businesses increased 8.7 per cent to 20,433. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their phone or internet issue, followed by complaints about disputed charges for a service or equipment.
We help people and small businesses to resolve their phone and internet disputes.
We’re a free and independent service available to all Australians.
Get to know the history of the TIO, what our purpose is and how we are structured.
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A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including telecommunications industry and financial counselling representatives with the assistance of the Telecommunications Industry Ombudsman.
The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have signed a new Memorandum of Understanding (MoU), providing agreement on how the two parties will share information on compliance with consumer law and systemic issues.
Following the December 2020 release of the Systemic Investigation “Meeting the needs of consumers impacted by family violence”, work continues at the TIO to understand and respond to family violence when impacting phone and internet complaints.
