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The Board of the Telecommunications Industry Ombudsman is pleased to announce Cynthia Gebert has been appointed to the role of Ombudsman for a five-year term. Ms Gebert is an experienced leader and succeeds Judi Jones, who recently resigned after six years of service to the organisation. Ms Gebert will commence in the role on 2 May 2022.
The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s focus on financial hardship policies for phone and internet consumers, published today, Thursday 2 April 2020, in its “State of play” report.
Our work is delivered by skilled and dedicated people, led by the Ombudsman with the support of our Senior Leadership Team.
Cynthia Gebert, Ombudsman
There has been a disappointing 9 per cent increase in new complaints to the Telecommunications Industry Ombudsman (TIO), as reported in the latest issue of TIO Talks, released today. The rise in complaints had mostly been driven by a 20% increase in mobile phone service issues.
The Ombudsman’s office received 87,264 new complaints between 1 July and December 31 2010, up 6,957 on the first half of 2010. Ombudsman Simon Cohen said: “The increase, entirely reversing the positive trend seen in the first half of 2010, is extremely disappointing.”
A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including telecommunications industry and financial counselling representatives with the assistance of the Telecommunications Industry Ombudsman.
The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.
In 2017/18 complaints from small businesses increased 8.7 per cent to 20,433. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their phone or internet issue, followed by complaints about disputed charges for a service or equipment.