Search
In response to the governance recommendations released in part A report of the Telecommunications Consumer Safeguards Review, the Board of the Telecommunications Industry Ombudsman (TIO) is seeking stakeholder responses to an Options Paper on possible amendments to the Constitution of TIO Limited.
TIO complaints per 10,000 services in operation (SIO) decreased for the fourth consecutive quarter in October-December 2014.
The result for the five participating providers (amaysim, iiNet, Optus, Telstra and Vodafone) is a 4.5 per cent decrease when compared to July-September 2014, from 6.9 to 6.6 complaints per 10,000 SIO. This figure is also 13 per cent less than in October-December 2013, when all participants recorded 7.6 complaints per 10,000 SIOs.
Optus has signed an undertaking, accepted by the ACCC, that it will remediate impacted consumers, including by providing compensation. The undertaking sets out further actions the ACCC and Optus have agreed on, including Optus improving its internal systems and processes.
The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Communications and Media Authority's (ACMA) direction to Sure Telecom Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code.
The ACMA's investigation, which was commenced after advice from the TIO about possible non-compliance based on a TIO systemic investigation, found Sure Telecom had breached 19 clauses of the TCP Code.
Slow data speed was the top reason internet users made complaints to the Telecommunications Industry Ombudsman (TIO) in July-September 2015, according to the TIO’s quarterly statistics, released today.
The TIO received 1,663 new complaints about slow data speeds during the period, 8.5 per cent fewer than in the previous quarter, but 66.3 per cent more than at the same time last year.
Consumers reported a range of issues about slow data speeds.
You can view and download our submission to Treasury in response to the ACCC Digital Platform Inquiry Final Paper via the link below:
The latest credit assessments mystery shopping study by the Australian Communications and Media Authority (ACMA) shows telcos are making good progress in implementing strengthened consumer protection measures.
Assessing ability to pay for a service is an important safeguard because it protects Australian consumers from committing to products and services they may not be able to pay for.