If you have been impacted by the data breach, you should contact Sumo first
If a consumer is concerned about the safety of their data with a telco, they should talk to their telco directly.
Consumers who have been affected by the data breach, and where Sumo has confirmed their personal details were disclosed, should be taking extra steps to protect themselves and be on alert for strange activity using their personal information.
We look for ways to reach people, small businesses, and communities who need our help by finding and connecting with community organisations. We build relationships with organisations who have built trust with the communities they support.
You can find our upcoming events below:
An innovative guide to assist telcos and internet service providers help consumers in financial hardship has been released today.
Existing complaints about Red Telecom Pty Ltd (now Limni)
You should take urgent action to confirm with Vokal the status of your phone and internet services.
We will contact you to discuss the impact of the changes at Red Telecom Pty Ltd on your complaint.
Making a new complaint about Red Telecom
If you have a new complaint about your Red Telecom phone or internet service you should first try to resolve this with Vokal. If the complaint remains unresolved, contact us, we’re here to help.
If you have been scammed and require immediate help contact ID Care, Australia and New Zealand’s national identity and cyber support service.
Spotting a scam can be tricky. Scammers constantly change and evolve their methods and are skilled at convincing people they are acting with good faith. However, there are some questions you can ask yourself and little signs to look out for to help you spot scams:
You can view and download our submission to Treasury in response to the ACCC Digital Platform Inquiry Final Paper via the link below:
Mary is passionate about effective dispute resolution for telco problems because “telecommunications products and services are a central part of our lives in modern society,” she says.
“Our dependence on phone and internet services means any roadblocks consumers experience when accessing or resolving problems with their telco can be critical. It’s important that we do our best to resolve these problems quickly and fairly.”
Australian telecommunication companies have agreements with various overseas networks to provide Australian customers with the ability to use their mobiles while overseas; these are called roaming agreements.
When you are roaming on another network, a mobile company from the country you are visiting will bill your usual mobile company for the calls using their network and these charges are passed on to you.
