The Australian Competition and Consumer Commission (ACCC) has announced Vodafone has agreed to offer refunds to customers who were charged for third party content they had not agreed to buy or had purchased unknowingly.
The ACCC is responsible for enforcing this undertaking.
This undertaking applies to Vodafone third party content available between 1 January 2013 and 1 March 2018.
This Inquiry found the lack of an independent umpire is a significant gap in the consumer protection and regulatory framework. This gap leaves consumers and small businesses with no avenue to have their complaints about digital platforms independently resolved.
The Telecommunications Industry Ombudsman (TIO) received 197,682 new complaints in 2010-11, an increase of almost 18 per cent on the previous year.
The 2011 TIO Annual Report, released online today, attributes the rise to mobile phone service faults and increased smart phones use.
“The record number of complaints made to the TIO is disappointing. Customers who have complained to us have been frustrated not only by mobile telephone problems, but also by deficient customer service and complaint handling,” Ombudsman Simon Cohen said.
The Australian Competition and Consumer Commission (ACCC) has announced TPG has agreed to offer remedies to nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans.
The ACCC is responsible for enforcing this undertaking.
TPG has until 2 March 2018 to notify affected customers by email or letter.
Residential customers who are unsure if the undertaking applies to them can contact TPG on 13 14 23.
The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.
The ACCC is responsible for enforcing this undertaking.
Optus has until 2 March 2018 to notify affected customers.
Residential customers who are unsure if the undertaking applies to them can contact Optus on 1800 780 219.
The Australian Competition and Consumer Commission (ACCC) has announced iiNet and Internode have agreed to compensate their customers who were misled about maximum speeds they could achieve on certain NBN plans.
The ACCC is responsible for enforcing this undertaking.
iiNet and Internode have until 27 April 2018 to notify affected customers by email or letter.
For consumers and small businesses in areas impacted by natural disasters, staying connected is important for your safety.
If you are in a bushfire or flood-affected area and have tried to fix your phone or internet issue with your telco but couldn't, contact us on 1800 046 686 or 03 8600 8308 or make a complaint online.
The action by the Australian Competition and Consumer Commission (ACCC) to take Optus to court for allegedly misleading customers about the need to move quickly from its existing HFC network to the National Broadband Network (NBN) shows that consumers need adequate notice before their service is cut off.
The Australian Competition and Consumer Commission (ACCC) has announced Dodo, iPrimus and Commander have agreed to offer remedies to their customers who were misled about maximum speeds they could achieve on certain NBN plans.
The ACCC is responsible for enforcing this undertaking.
Dodo, iPrimus and Commander have until 27 April 2018 to notify affected customers by email or letter.