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Our submission to the ACMA's consultation Artificial Intelligence in communications and media is available to download here
Our submission to the TIO supplementary submission to JSC re business case for NBN and experiences of small businesses can be found here.
In March 2020, we established a consumer panel to provide us with access to diverse consumer perspectives to inform our work.
The purpose of the Consumer Panel is to provide us with feedback about the individual and small business consumer experience of phone and internet services and products, and how we handle complaints.
The insights gained will also help us inform our members, internet and phone providers, about current consumer issues about dispute resolution.
These are all common complaints made to the Telecommunications Industry Ombudsman (TIO). In the last financial year, roughly one in three complaints we received was about a problem with a bill. In real terms, that’s over 39,000 complaints in one year.
One of these complaints was made by Steve*. He had trouble paying his bills which led to a range of issues with his telco.
A revised Memorandum of Understanding (MoU) between the Austral
The TIO is one of many organisations across Australia that can help you with a problem you have with a product or service;
Parliamentary Ombudsman offices:
Commonwealth Ombudsman
Deals with complaints about the administrative actions of Australian Government departments and agencies.
The Telecommunications Industry Ombudsman is pleased to see the Government’s Response and Implementation Roadmap for the Digital Platforms Inquiry, published today (Thursday 12 December 2019) has accepted its recommendation on running a pilot external dispute resolution mechanism for consumers, businesses and digital platforms.
Residential consumers, small businesses and telecommunications providers will benefit from changes to the Telecommunications Industry Ombudsman’s Terms of Reference, introduced Wednesday 25 October, 2017.
The updated Terms of Reference strengthen the obligation on phone and internet providers to work with telecommunications Industry Ombudsman, provide information and comply with decisions of the Ombudsman to resolve a complaint.