Data and complaints terminology
This section explains the finer points of our data and defines the terms we use in our reports.
Quarter 3 2025-26 Complaints Data
11th Jun 2026
Overview
Quarter 3 data released today by the Telecommunications Industry Ombudsman (TIO) shows more people seeking financial loss compensation and more people seeking financial hardship support. Mobile problems also continue to climb.
Report highlights
The financial implications of telco troubles stood out this quarter, with more people seeking compensation for financial loss and an increase in financial hardship complaints after a promising decline last quarter.
While overall complaint volumes were stable at 14,002, mobile complaints continued to climb, highlighting the emotional, safety and financial consequences of being without a reliable service.
A closer look at the rise in regional complaints showed the unique and sometimes amplified challenges people outside of major cities can face.
Complaint issues and keywords
Issues in complaints are recorded based on six broad categories that follow the lifecycle of a consumer’s relationship with their phone or internet provider. A single complaint can have more than one issue.
Help with data navigation
To view more data in detail or to view specific data, click on the 'Select Filters' button 
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Questions?
For more information, email mediaenquiries@tio.com.au