Quarter 3 2024-25 Complaints Data

Report highlights

The Australian community made 15,385 complaints, a slight increase of 0.6 per cent in complaints since last quarter, and a small drop of 2.1 per cent when compared to the same period last year.

Among the top 10 issues raised by consumers, nine issues increased since last quarter. The largest increase was noted for inadequate fault testing, up 26.9 per cent, followed by poor mobile coverage, up by 25.3 per cent.

Complaints involving financial hardship or repayment arrangement issues have increased by 71.9 per cent when compared to the same period last year but have dropped by 8.2 per cent since last quarter.

Complaints made by small businesses have risen for the second consecutive quarter, up 6.9 per cent. For small business, the most significant increases in complaints related to poor mobile coverage and intermittent service or dropouts.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes