Quarter 1 2024-25 Complaints Data

Report highlights

Data capture in the first quarter of the year revealed the Australian community lodged a total of 13,541 complaints about their phone and internet services between July and September of 2024.

This figure constitutes a 4.6 per cent increase on complaints in the same period last year, or a total of 599 additional complaints.

More than half the complaints made by customers related to no or delayed action from a telco (8,063 cases), followed by complaints about service and equipment fees (4,705 cases), and complaints about no phone or internet service (1,443 cases).

Complaints raised in relation to failure to cancel a service, whereby a customer asserts that a telco hasn’t terminated an agreement as agreed, jumped up by 7 percent from 1,052 complaints last quarter, to 1,126 in this reporting period.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes