Complaints about mobile services increased to 25,739 complaints, a 4.4 per cent increase from 2023-24. Complaints about mobile services account for nearly half of all complaints.
2024-25 Complaints Data
15 October 2025
Key data summary
Complaints data
Demographics data
Complaints by location data
Unresolved cases data
Escalated cases data
Complaint outcomes
Glossary and help
- View data and complaint terms about Data and complaints terminology
Data and complaints terminology
This section explains the finer points of our data and defines the terms we use in our reports.
- View complaint issues and keywords about Complaint issues and keywords
Complaint issues and keywords
Issues in complaints are recorded based on six broad categories that follow the lifecycle of a consumer’s relationship with their phone or internet provider. A single complaint can have more than one issue.
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