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Impacted by a privacy breach

Even when it costs you no money, a privacy breach can hurt, whether through embarrassment, stress or lost peace of mind. Find out how we may be able to help you with compensation.

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TIPS

How you can work with your provider on the impact of a privacy breach

  1. Keep a record of the impact.

  2. Tell your provider how the breach affected you.

  3. Ask your provider what they will do to put things right.

  4. Keep records and tax receipts for any money you spend to minimise your loss

Tip: Want the next steps?

How to ask for compensation.

Expectations

What we expect your provider to do

If a privacy breach impacted you, your provider should:

  • Take it seriously

    Your provider should listen to what you say and treat the breach seriously.

  • Investigate the breach

    Your provider should look into what happened and tell you what it found.

  • Apologise

    Your provider should apologise for the breach and its impact on you.

  • Compensate you for the impact

    Your provider should consider compensation for how the breach affected you.

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CONSIDERATIONS

We look at...

We look at whether your provider breached your privacy, and how the breach affected you.

  • If your provider breached your privacy

  • How the breach affected you

  • How serious the impact was and how long it lasted

  • What your provider did to put things right

POSSIBLE OUTCOMES

Depending on the impact on you, we may ask your provider to...

  • Apologise

    Apologise for the breach and the impact it's had on you.

  • Compensate you

    Consider appropriate compensation for the impact on you.

  • Fix the breach

    Take steps to stop it from happening again.

How we've helped others