Emergency announcement:

Our phone service will be limited for the Victorian public holiday on Friday 25 September 2026.

Read more
Telecommunications Industry Ombudsman
Quick exit
Telecommunications Industry Ombudsman
Make a complaintUpdate a complaint

Compensation

When your provider’s actions cost you money, or a privacy breach causes you real distress, you may be able to claim compensation. If your provider won’t consider compensation, we may be able to help.

Jump to

What we can help with

Select your situation for specific advice and steps.

Ready to make a complaint?

10-20 minutes

Our processGet started

What we can’t do

Make a provider pay without proof

We can only ask your provider to pay if you can show their actions caused your loss.

Ask a provider to pay more than our limits

We can award up to $100,000 in compensation. For complaints other than privacy, the maximum award for non-financial loss (such as stress, inconvenience or distress) is $1,500.

Tips for working with your provider

Try saying or asking:

  1. “Your outage impacted my business. How can I claim my money back?”

  2. “Please explain what you’ll need from me to consider my compensation claim?”

  3. “The privacy breach caused me real distress. I’d like compensation for the impact on me.”

  4. “Can you please confirm in writing what you’ll pay and when?”

Not making progress? Get us involved

10-20 minutes

How it worksGet started

How we've helped others