Quarter 3 Complaints Report (FY2022)

Residential consumers and small businesses made 22,203 complaints between January and March 2022, an increase of 21 per cent compared to the previous quarter. The sharp increase is counter to a two-year trend of declining complaint numbers. While the current quarter complaint levels are lower than the same time last year, the increase is significant. Complaints increased across all service types. The most complained about service type was mobile with just over 8,500 complaints, but the steepest increase was recorded in internet services with a 31 per cent increase compared to the previous quarter.