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Q3 Report 2020

Quarter 3 Complaints Report (FY2020)

Summary
Residential consumers and small businesses made 32,441 complaints about phone and internet services to the Telecommunications Industry Ombudsman between January to March 2020. While the comparison against the same period in 2019 shows a decline of almost 14 per cent, complaints about phone and internet services increased 13 per cent against the second quarter of 2020.