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Quarterly report - Q2 Financial Year 2021

Quarter 2 Complaints Report (FY2021)

Between October and December 2020, residential consumers and small businesses made 30,564 complaints about phone and internet services. This is a decrease of 11.2 per cent compared to the previous quarter. However, the seasonal comparison shows a 5.7 per cent increase when comparing July to December 2020 against the same period in the previous year.