In August and September 2017, professionals working with those facing financial hardship throughout Western Australia were surveyed. These staff demonstrate frontline expertise and experience over a considerable number of years. As well as understanding the challenges of financial hardship, the financial counsellors are also knowledgeable on the particular issues facing Western Australians. Those surveyed are all members of Financial Counsellors Association of Western Australia.
Understanding Financial Difficulty in Western Australia report
19 October 2017
The "Understanding Financial Difficulty in Western Australia" report is presented in partnership with the Financial Counsellors Association of Western Australia and the Telecommunications Industry Ombudsman.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related data
View all- DataRead more about Quarter 3 2025-26 Complaints Data
Quarter 3 2025-26 Complaints Data
11 June 2026
Quarter 3 data released today by the Telecommunications Industry Ombudsman (TIO) shows more people seeking financial loss compensation and more people seeking financial hardship support. Mobile problems also continue to climb.
- DataRead more about Quarter 2 2025-26 Complaints Data
Quarter 2 2025-26 Complaints Data
18 Feb 2026
Quarter 2 data released today by the Telecommunications Industry Ombudsman (TIO) shows more people reporting unreliable mobile and internet services and seeking compensation.