The TIO supports a mandatory scams Framework and the use of existing external dispute resolution schemes, such as the TIO, to handle complaints about breaches of the Framework. We also support a “no wrong door” approach to help prevent consumers being referred between dispute resolution schemes.
Submission to the Treasury and the DITRDCA's consultation on mandatory industry codes for scams
1 February 2024
The TIO supports a mandatory scams Framework that strengthens consumer protections and uses existing external dispute resolution schemes to handle complaints. Clear obligations across sectors will help ensure consumers receive fair and consistent outcomes when scams involve multiple parties.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related submissions
View all- SubmissionsRead more about Submission to the Inquiry on Cyber Security for Small to Medium Sized Businesses and Organisations
Submission to the Inquiry on Cyber Security for Small to Medium Sized Businesses and Organisations
30 Oct 2026
The TIO's submission to the House Select Committee's Inquiry into cyber security for small to medium sized businesses and organisations calls for external dispute resolution pathways to help small businesses recover when cyber incidents affect digital platforms that they rely on.
- SubmissionsRead more about Submission on the Exposure Draft for the Digital Duty of Care
Submission on the Exposure Draft for the Digital Duty of Care
21 Sept 2026
The TIO's submission on the Digital Duty of Care Exposure Draft supports stronger online safety protections and recommends clear dispute resolution standards, including participation in an independent external dispute resolution scheme for digital platforms.